Frequently Asked Questions
Everything you need to know about shopping with Matilda Education
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders usually arrive within 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or a size exchange.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Matilda Education, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I track my order after it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.